GOMEL, 31 March (BelTA) – The Belarusian steel mill BMZ exported 2.2 million tonnes of metal products worth $1.16 billion in 2019, the company's press service told BelTA.
BMZ products were shipped to 65 countries. The top destinations were countries of the European Union, Russia, and Africa. In January-February 2020 the top five importers of BMZ metal products were Russia, Germany, Poland, Lithuania, and Netherlands.
BMZ is open to tight cooperation with consumers and can readily satisfy their demands. These factors in combination with other ones are reflected by good Net Promoter Score (NPS) figures. In 2019 the NPS figure totaled 85.9%, 4.5 percentage points up from 2018. It is the highest figure on record.
The relevant survey forms were sent out to consumers of BMZ products in Europe, America, Asia, Africa, the Middle East, and the CIS in order to measure the NPS. As many as 135 companies expressed their attitude towards cooperation with BMZ in 2019. As many as 88.1% of those polled are ready to recommend BMZ for cooperation. The neutral stance is upheld by 9.6% of those polled, with only 2.2% of the respondents making critical remarks. According to the current calculation methods, the difference between the percentage of loyal customers and displeased customers is the NPS figure, the company's press service said.
The public joint-stock company (OAO) BMZ, the managing company of the holding company BMC, is a high-tech Belarusian metallurgical enterprise. It comprises infrastructure shops and four manufacturing divisions that focus on steel smelting, mill products, pipe products, and hardware items. BMZ exports more than 80% of its output every year.