While working with complaints and requests submitted by citizens, one has to hear people and do everything legally possible. Deputy Chairman of the Council of the Republic of the National Assembly of Belarus Anatoly Isachenko made the relevant statement after personally meeting with a number of citizens in Minsk on 8 January, BelTA has learned.
The senator said: “You have to hear people instead of simply listening to them. It is easier to make decisions when you hear people's problems and understand what they want to say. But I always say that any decision has to be made within the legal framework. Because everyone wants benefits for himself or herself. But your neighbors have to benefit as well. It is what makes work with complaints and requests difficult. In any case we should follow the primary rule: we have to do everything legally possible to help the citizen. If we cannot help, if the citizen is misguided in some things, we have to say it plainly.”
In particular, one of the citizens seeking assistance of the deputy head of the upper chamber of the Belarusian parliament wanted help with resuming the operation of the Yevfrosinya enterprise. The citizen said that the innovative enterprise for manufacturing fire blankets and textile products was established in the agrotown of Drazhno, Staryye Dorogi District, Minsk Oblast. It was a socially important enterprise. It hired people with disabilities as well. The citizen said: “We've achieved great results in Russia. We've participated in expos, fairs, and contests and have won various awards and certificates of merit.” However, the enterprise ran into financial difficulties several years down the road, lost its premises, and had to be shut down.
Anatoly Isachenko said he was ready to help resolve the problem. “Let's start from scratch. We will help find some premises while you will register the business and get down to work,” he suggested.
Top senators and heads of commissions of the upper chamber of the Belarusian parliament are going to host personal receptions till the end of January. For instance, Chairwoman of the Council of the Republic of the National Assembly of Belarus Natalya Kochanova will host a meeting with citizens on 10 January. Chairman of the Regional Policy and Local Self-Government Commission Mikhail Rusy will host a meeting on 9 January. Chairwoman of the Economy, Budget, and Finance Commission Tatiana Runets will meet with citizens on 14 January. Citizens will be able to meet with Chairman of the Legislation and State Building Commission Sergei Sivets on 15 January, with Chairman of the Education, Science, Culture, and Social Development Commission Viktor Liskovich on 21 January, with Chairman of the International Affairs and National Security Commission Sergei Rachkov on 22 January. The meetings will take place at 49 Kirova Street, Minsk. Citizens are advised to apply for a meeting by calling +375 (17) 328 53 24.